1) Scope of this Policy
This Privacy Policy explains how Miami Prime Catering (“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you interact with our website, request quotes, use our school meal programs, book event catering, sign up for communications (including SMS), or contact us by phone or email.
This policy applies to visitors in the United States, including residents of California. If you are located in the European Economic Area or the UK, additional GDPR disclosures apply (see Your Privacy Rights).
2) Information We Collect
Information you provide to us
- Contact details (name, email, phone number).
- Organization/school details and role (e.g., administrator, coordinator).
- Service preferences and requirements (menus, dietary needs, event details, headcount, dates, venue).
- Communications you send (messages, support requests, feedback).
- Billing and delivery details when placing orders.
- Consent choices (e.g., SMS opt-in/opt-out).
Information collected automatically
- Device and usage data (IP address, browser type, pages visited, time spent, referring URLs).
- Cookies and similar technologies (see Cookies & Analytics).
Information from third parties
- Referrals (e.g., “How did you hear about us?”), partners, event venues, delivery providers.
- Analytics and advertising partners that provide aggregated or pseudonymized insights.
We do not intentionally collect sensitive health information. Dietary restrictions are used solely to fulfill catering safely.
3) How We Use Your Information
- Provide and manage school meal programs and event catering services.
- Create and tailor menus, fulfill orders, arrange delivery/on-site service, and process payments.
- Communicate with you (quotes, confirmations, delivery updates, support, and billing).
- Send optional marketing communications (you can opt out anytime).
- Operate, maintain, and improve our website, products, and customer experience.
- Comply with legal obligations, resolve disputes, and enforce agreements.
4) SMS Disclosures (TCPA)
By submitting your phone number and consenting on our forms, you agree to receive SMS messages from Miami Prime Catering related to order confirmations, delivery updates, customer support, and billing information. Message frequency varies. Message and data rates may apply. Reply STOP or CANCEL to opt out, and HELP for assistance. Consent is not a condition of purchase.
We retain opt-in/opt-out records and comply with applicable laws, including the Telephone Consumer Protection Act (TCPA). For questions, contact us at info@miamiprimecatering.com.
7) Your Privacy Rights (CCPA/CPRA & GDPR)
California (CCPA/CPRA). California residents may have the right to: (a) know the categories and specific pieces of personal information we collect, use, disclose, and share; (b) request deletion; (c) correct inaccuracies; (d) opt out of “sale” or “sharing” for cross-context behavioral advertising; and (e) not be discriminated against for exercising rights.
EEA/UK (GDPR). Depending on your location, you may have rights to access, rectify, erase, restrict, or object to processing, and data portability. Where we rely on consent, you can withdraw it at any time.
How to exercise your rights
Submit a request
Email info@miamiprimecatering.com with the subject “Privacy Request”.
Verification
We may verify your identity before acting on a request.
Authorized agent
California residents may use an authorized agent with valid authorization.
Response time
We aim to respond within applicable legal timelines.
Legal bases for processing (GDPR)
- Contract: to provide catering services and support.
- Legitimate interests: to improve services, secure our site, and communicate with you.
- Consent: for SMS, cookies (where required), and marketing.
- Legal obligation: to comply with applicable laws.
8) Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure; we cannot guarantee absolute security.
9) Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and our business needs.
10) Children’s Privacy (COPPA)
Our website and communications are directed to schools and adults. We do not knowingly collect personal information online from children under 13. If you believe a child provided personal information to us, contact us and we will take appropriate steps to delete it.
11) International Transfers
If you access our services from outside the United States, note that your information may be processed in the U.S. where data protection laws may differ from those in your jurisdiction.
12) Changes to this Policy
We may update this Policy from time to time. The “Last updated” date at the top indicates when changes were made. Material changes will be highlighted on this page or communicated as required by law.
13) Contact
Miami Prime Catering
South Florida, USA
Email: info@miamiprimecatering.com
Phone: (305) 907-7005
To exercise privacy rights or ask questions about this Policy, email us with the subject line “Privacy Request”. If you are a California resident, you may also use the button above to submit a “Do Not Sell or Share” preference.